Returns & Exchanges

We want you to love every piece you order from O Positiv, which is why we offer a seamless 30-day return and exchange window for all unworn apparel with original tags attached. If your fit isn't perfect, we are committed to making it right with a full refund or easy exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Choose between a refund to your original payment method or a store credit, then download and print your prepaid shipping label.

3

Package Your Items

Place the unwashed and unworn garments in their original packaging, attach the new shipping label, and drop the package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund or store credit will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing